Premium Retainer - $750 Weekly
Entitlement:
24x7 2 hour response ON-SITE Technical Assistance. High visibility on location at regular intervals. REMOTE support supplemented as determined and arranged.
Unlimited incident tickets, inquiries, and availability with resolution status and review via online tracking system. Direct support pager number. Service Level Agreements.
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Standard Retainer - $500 Weekly
Entitlement:
12x6 3 hour response Technical Assistance. Moderate visibility on location at irregular intervals. ON-SITE or REMOTE support as determined and arranged.
Unlimited incident tickets and inquiries with resolution status and review via online tracking system. Direct support pager number. Service Level Agreements.
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Basic Retainer - $250 Weekly
Entitlement:
8x5 4 hour response Technical Assistance. Free installation of Remote Access and management tool for REMOTE support. Can include network and systems monitoring.
Resolutions requiring ON-SITE visits billed at $50 per hour. Unlimited questions and technical dialog. 20 incident tickets per month with resolution status and review via online tracking system.
Additional tickets billed at $15 per ticket. Direct support pager number. Satisfaction Assured.
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Discount Retainer - $125 Weekly
Entitlement:
8x5 4 hour response Technical Assistance. Free installation of Remote Access and management tool for REMOTE support.
Resolutions requiring ON-SITE visit billed at $50 per hour. Unlimited questions and technical dialog. 10 remote incident tickets per month with resolution status and review via online tracking system.
Additional tickets billed at $15 per ticket. Direct support pager number. Satisfaction Assured.
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Business ON-SITE Service Call - $75
Entitlement:
Call for issue evaluation and site location information. Includes first hour, $50 per hour thereafter. Quick issue identification and resolution.
One Ticket per Incident with resolution review via online tracking system. Includes on-site, phone and remote access support
as needed for resolution. Satisfaction Assured.
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Business REMOTE Assistance - $50
Entitlement:
Call for issue evaluation and assistance. Free Remote access tool available during initial call for immediate support.
Includes first hour, $25 per hour thereafter. One Ticket per Incident with resolution review via online tracking system.
Includes phone and remote access support as needed for resolution. Resolutions requiring ON-SITE visit billed at On-Site
rate. Satisfaction Assured.
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Referral Program - Tell an Associate
Entitlement:
Receive $10 off your next incident fee with each new customer referral. (Retainer clients
receive $10 gift certificate)
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Website, Email, Domain Hosting - $200 Setup
Entitlement:
As arranged - Hosting may require independent server provisioning**. Domain registration/transfer fee extra**.
New or custom website design extra - existing website updates discounted. Setup and admin fee included in any retainer offering.
Non-retainer solutions incur setup and ongoing $25 monthly admin fee. Domain, email and site provisioning transitions start at $350.
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Training/Mentoring Services
Entitlement:
As arranged - Each incident priced according to training/mentoring need. LIVE web-based
instruction available and discounted. This service covers Application training, Basic HTML Web Design and Development,
Oversight, Q & A, Documentation, etc.. Customized mentoring available.
Personal (non-business) Support Services
Visit HelpDeskHerb for more information
24x7 = 24 hours a day, 7 days a week.
12x6 = 12 hours a day, 6 days a week.
8x5 = 8 hours a day, 5 days a week.
Additional fee for weekend/weeknight services.
Incident = Support Service Visit or Ticket.
Resolution review requires login to tracking system.
4 hour response = I respond within this timeframe, typically much sooner.
All services and pricing can be customized to suit your needs!
**No upcharges for third-party services/products.
*See Business ON-SITE Per Hour Fee
All fees and services subject to change without notice!
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